FAQ (Frequently Asked Questions)

What is a GoldSaver Account?

A GoldSaver Account is an account that you can use to purchase a specific amount of gold each month from as little as $100 per month. You can find full details on our GoldSaver page.

What are Perth Mint Certificates?

Perth Mint Certificates are a way of purchasing gold from the Perth Mint of Western Australia, which is owned by the Government of Western Australia. They issue investors with a certificate that evidences the amount of ounces that they hold on your behalf. More information can be found on our Perth Mint Certificates product page.

About GoldCore Bullion Services

Who are GoldCore?
Founded in 2003, GoldCore are now one of the leading gold brokers in the world, serving clients in the U.S. and over 45 countries internationally.
GoldCore are respected international gold brokers who have provided precious metal bullion delivery and storage to U.S. clients since 2003. GoldCore are experts in the execution and logistics of the highly specialised precious metals market and specialize in providing the safest bullion (gold, silver, platinum and palladium) ownership, in the safest jurisdictions in the world. We place the confidentiality and privacy of our clients at the core of what we do.

How can I trust GoldCore?

GoldCore are an established and internationally respected gold broker. Goldcore have over 4,200 clients, with over $200 million in assets under management and storage. GoldCore is an award winning bullion services provider and since 2004 the EU’s only Approved Dealer for the government-backed Perth Mint Certificate Program.

GoldCore have an international media profile (CNBC, Bloomberg, CNN, BBC, FT, Wall Street Journal, Bloomberg, Dow Jones, Associated Press, Reuters etc.) and take part in the Reuters Precious Metals Poll and the Bloomberg Gold Survey.

Is GoldCore financially stable?
We are a private limited company and as such our audited accounts are available for anyone to view by searching for us on the company register in the Republic of Ireland (www.cro.ie). Our company number is 377252. We are happy to provide any interested party with the contact details of our auditors, bank and legal representatives.

Where are your offices?
Our head office is situated in the centre of Dublin on Carmanhall Road,
Sandyford. We also have an office at No.1 Cornhill in the City of London. We use the London office for pre-arranged client meetings and media events.

Is GoldCore regulated?
The provision of precious metals and related services do not require a regulation. GoldCore was regulated from 2005 until July 2018, operating a successful wealth management business in the Republic of Ireland. This business was sold in 2015. While maintaining the highest operational standards, GoldCore decided to deregulate of its own volition in July 2018. GoldCore felt, given the sale of our wealth management business in 2015, that regulation was no longer needed and arguably represented a degree of risk that was not warranted. The world’s largest gold market based in London is essentially self-regulating and is administered by the industry body the London Bullion Market Association (LBMA).

What is Two-Factor Authentication?

What is Two-Factor Authentication and Why You Should Set it UP

Two-Factor Authentication (2FA) is a second layer of security that helps to protect your GoldCore account. When enabled, users must go through two layer of security before being granted access to their GoldCore Account.

2FA increases the security of your GoldCore account by requiring two separate validations from you, the user of the account; one being a password and the second being an unique code that is sent to you by text that you then must re-enter on our site in order to gain access. By inputting this code when logging in confirms to us that it is you that is logging into your account.

You are not required to turn on the Two Factor setting, but you are encouraged to do so. You can continue to use a “password only” access, but in doing so you should take additional care in keeping your password safe and change it often. You should also ensure that you only access your GoldCore account from a secure computer or device.

Privacy Policy

GoldCore Privacy Policy

Effective Date: April 1, 2021 GoldCore.com (“Website”) is owned and operated by GoldCore USA LLC and its affiliated companies (“GoldCore”). GoldCore is committed to respecting and protecting the privacy and security rights of users and the information you share with us at the GoldCore Website. GoldCore created this Privacy Policy to provide you with assurance of GoldCore’s commitment to fair information practices and to the protection of your privacy as you visit and use the Website. This Privacy Policy explains what we do with your information and what you can expect from us. By using the Website, you indicate your acceptance of this Privacy Policy.

GoldCore’s data collection and retention practices are designed to provide transparency, accountability and choice regarding the management and use of your personal information. If you have questions or complaints regarding our Privacy Policy or practices, please contact us via e-mail at: support@goldcore.com or by phone at 1 888 381 8130

This Privacy Policy is only applicable to this Website and not to any Websites of third parties, which may have data collection, storage and use practices and policies that differ from this Privacy Policy. You should consult privacy policies for all other sites, as we have no control over information submitted to or collected by such third parties.

*GOLDCORE MAY CHANGE, MODIFY, AMEND, SUSPEND, TERMINATE, OR REPLACE THIS PRIVACY POLICY FROM TIME TO TIME AND WITHIN ITS SOLE AND ABSOLUTE DISCRETION. IN THE EVENT GOLDCORE CHANGES, MODIFIES, AMENDS, OR REPLACES THIS PRIVACY POLICY, THE EFFECTIVE DATE, LOCATED ABOVE, WILL CHANGE.  YOUR CONTINUED USE OF THE WEBSITE AFTER A CHANGE IN THE EFFECTIVE DATE OF THIS PRIVACY POLICY CONSTITUTES YOUR MANIFESTATION OF ASSENT TO THE CHANGE, MODIFICATION, AMENDMENT, OR REPLACEMENT CONTAINED WITHIN. BY USING THE WEBSITE, YOU REPRESENT AND WARRANT THAT YOU HAVE READ AND UNDERSTAND, AND AGREE TO THE TERMS OF THIS PRIVACY POLICY.

PERSONAL INFORMATION WE COLLECT AND HOW WE USE IT

GoldCore collects some information that is personal (i.e., information that identifies an individual either alone or in combination with other data). GoldCore also collects non-personal information that does not, on its own, identify an individual person. When non-personal information is combined with other information so that it does identify an individual person, we treat that combination as personally identifiable information.

GoldCore collects personal information when you provide it to us. The following are examples of the types of personal information that may be collected, directly from you:

Name
City, state and zip code
Email address
Telephone number
Company name
Payment information, including, without limitation, credit/debit card or PayPal payment information;
Shipping, billing and other information provided in connection with the purchase or shipment of GoldCore Products Information about transactions with GoldCore, such as purchase history

Any correspondence voluntarily submitted to the Website

GoldCore may collect this personal information from you through various channels, including, but not limited to, through your voluntary submission of information to the Website, through requests initiated by you through the Website, through communication with third parties such as banks, through the collection and analysis of information concerning your computer and browsing activities, through the use of cookies, web beacons, pixel tags, Google Analytics, Facebook Analytics and through other sources permitted by law. In providing GoldCore with your personal information, you consent to the transfer and storage of such information on our servers, which are located in the USA, Ireland and elsewhere.

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. You agree that we may use your personal information to:
Collect and process payments and complete transactions
Provide the products, services and customer support you request
Resolve disputes
Troubleshoot problems
Prevent potentially prohibited or illegal activities
Enforce our Terms and Conditions
Customize, measure and improve our services and content
Inform you about our products, services, updates and promotional offers

NON-PERSONAL INFORMATION WE COLLECT

The following are examples of the type of information that may be collected by GoldCore from your web browser:

Details about your computer, device, application and network (including IP address, browser characteristics, device ID and characteristics, device operating system information and system language preferences)
Activities on our Website and usage patterns
Referring URLs, dates and times of Website visits, and click stream data such as information commonly recorded in web server logs
Details about Internet or network usage (such as the URLs or domain names of websites you visit, information about applications that attempt to access your network, or traffic data)
Data about files and communications, such as potential malware or spam
Information stored in cookies, pixel tags, or web beacons
Analytic data from Google Analytics
Analytic data from Facebook Analytics

SHARING OF PERSONAL/NON-PERSONAL INFORMATION

GoldCore may share your information where complying or in good faith attempting to comply with any law, regulation or law enforcement request; where GoldCore has obtained your consent; where sharing or disclosure of your information is necessary between GoldCore’s affiliated companies or business partners, including storage providers; where sharing or disclosure of your information is necessary to respond to requests by government authorities; where your information is demanded by a court order or subpoena; where sharing or disclosure of your information is needed to help prevent against fraud or the violation of any applicable law, statute, regulation, ordinance, or treaty.  Without limiting the above, in an effort to respect your privacy, GoldCore will maintain an email database, in-house, and will never sell your data or otherwise make it available for unaffiliated third-party marketing purposes.

GoldCore may also disclose personal information to those who help it provide products and services, including those who perform technical, administrative and data processing tasks, such as hosting, fulfillment, and data storage and security. These service providers are prohibited from using this personal information for any other purpose.

CONSENT TO RECEIVE EMAIL AND PROMOTIONAL MATERIALS

By establishing an account or making a purchase, you consent to receive periodic promotional email communications from us. You may opt-out of receiving such promotional communications at any time by following the unsubscribe instructions contained in each email, or by contacting
us via email at: support@goldcore.com or by phone at 1 888 381 8130

STORAGE AND SECURITY OF PERSONAL INFORMATION

Your personal information is stored and processed on computers and servers managed by GoldCore and affiliated companies in the United States, Ireland and elsewhere, through your use of the Website, you unequivocally consent to the processing and storage of your personal information.

GoldCore transmits information via the highest industry standard secure server (SSL). This SSL creates the secure and encrypted https:// Website address for our important pages like Checkout and the My Account area. When you see the https:// website address, you know the information you are in-putting is protected and secure.

We comply with payment card industry data security standards that require merchants to implement security measures for credit card information. The security of your personal information is important to us. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. GoldCore assures you that we will use your personal information only for the purposes stated in the Terms and Conditions and this Privacy Policy. We will not otherwise rent or sell your personal information to unaffiliated third parties, and we will prevent your email address from being recorded by “web crawlers” or “web spiders” to the best of our ability. If you believe that your email address has been recorded in this way, please let us know immediately.

The time periods for which we retain your personal information depend on the purposes for which we use it. GoldCore will keep your personal information for as long as you are a registered user of our products and, thereafter, for no longer than is reasonably necessary for internal reporting and reconciliation purposes pursuant to legal requirements and to provide you with any feedback or information you might request or require.

If you have any questions about security on our Website, you can contact us by email at support@goldcore.com or by phone at 1 888 381 8130.

LINKS TO OTHER WEBSITES

The GoldCore Website may include links to other third-party Websites whose privacy practices may differ from those of ours. If you submit personal information to a third-party Website, your personal information will be solely governed by their privacy practices.

ABILITY TO ACCESS, UPDATE AND CORRECT PERSONAL INFORMATION

GoldCore wants your personal information to be complete and accurate. We make good faith efforts to provide you with access to your personal information. By using the Website, you represent and warrant that all information you provide on any registration form or otherwise in connection with your use of the Website will be complete and accurate, and that you will update that information as necessary to maintain its completeness and accuracy. To confirm the completeness and accuracy of, or make changes to, your personal information, please contact us or log into your account to make changes.

UPDATES AND CHANGES TO PRIVACY POLICY

GoldCore may update this Privacy Policy at any time by posting additions or modifications on the Website. If at any point we decide to use personal information in a manner materially different from that stated at the time it was collected, we will notify users by email or via a prominent notice on our Website, and where necessary we will seek the prior consent of our users.

DEACTIVATE/DELETING YOUR ACCOUNT

You can delete or deactivate your GoldCore account at any time by emailing support@goldcore.com. When you delete your account, your personal information is removed from our database, unless we are required to save the data by applicable law, to prevent fraud, resolve disputes, troubleshoot problems, assist with investigations and/or enforce our Terms and Conditions.

You can access, review and change most of your personal information by logging in to your account area at www.goldcore.com You are required to promptly update your personal information if changes occur or information is inaccurate.

Your GoldCore account and profile and the information contained therein are password protected. We assume no liability for the abuse of login data and passwords used.

GoldCore treats data as a valuable asset that must be safeguarded and protected. As set forth above, we use reasonable security measures to protect your personal information against unauthorized access and disclosure.

CHILDREN’S ONLINE PRIVACY PROTECTION POLICY

GoldCore complies with the US Children’s Online Privacy Protection Act where it applies to our information protection activities. Although this law applies to ages thirteen and under, we do not knowingly or willingly collect personal information from children under the age of eighteen (18). If we learn that we have inadvertently collected personal information of a child under the age of eighteen (18) without proper consent, we will immediately delete that data from our database.

YOUR AGREEMENT TO OUR PRIVACY POLICY

You expressly consent to GoldCore’s processing of information as described in this Privacy Policy when you use or interact with the Website, provide information to us through our Website, purchase our products or assent to our Terms of Use Agreement. In addition, when you use or interact with the Website, you specifically consent to our collection of personal information by automated means, such as cookies.

You may contact GoldCore directly if you have any questions regarding the content and material on the Website or if you have any questions about our Privacy Policy. Please contact GoldCore, by email at support@goldcore.com or by phone at 1 888 381 8130.

© 2021 GoldCore USA, LLC. All rights reserved.

What is GoldCore’s Anti Slavery Disclosure (Californian Only)?

GoldCore USA, LLC, a member of the GoldCore group, strongly condemns human trafficking and slavery and remains committed to ensuring that our supply chains are free from human trafficking and slavery.

We ask our suppliers to comply with all applicable national and international laws and regulations relating to human trafficking and slavery, including the International Labour Organization and the United Nations’ Universal Declaration of Human Rights.

GoldCore will not tolerate the use of child labor in the manufacture of articles, goods or products it sells nor will it accept articles, goods or products from vendors that use in any manner child labor in their contracting, subcontracting or manufacturing. The definition of child will first be derived from the national laws of the country in which the vendor is doing business. If the laws of that country do not provide such a definition or the definition includes only individuals under the age of 15, GoldCore will define “child” for the purpose of determining use of illegal child labor as anyone who is less than 15 years of age or younger than the compulsory age to be in school in the country in which the vendor is doing business, if that age is higher than 15. GoldCore does support legitimate workplace apprenticeship education programs for younger persons.

Additionally, GoldCore reserves the right to require each of its suppliers to represent that any goods delivered under a GoldCore purchase order comply with all applicable laws and regulations, which includes all prohibitions against child labor and slavery.

Verification

Under our purchase order, we retain the right to refuse any shipment of product, or to return defective or non-conforming product where such product is made by the use of human trafficking and slavery as well as prohibited child labor.

Audits

GoldCore reserves the right to conduct (or have a third party conduct) audits of suppliers and their facilities to verify compliance with the principles set forth above. Suppliers we define “at risk” for noncompliance with any aspect of these principles, including the requirements related to human trafficking and slavery, can be assessed, audited and/or verified by independent parties.

Certifications

GoldCore reserves the right to require suppliers to confirm that they: (1) have received and commit to fully comply with our principles and requirements; (2) agree that we or a third party may carry out periodic, audits on their facilities; and (3) effectively communicate our requirements to their employees, agents, subcontractors and suppliers and ensure all measures required are implemented accordingly. Failure to comply with the requirements may result in GoldCore ceasing to do business with offending suppliers.

Training

Relevant employees receive training on the relevant portions of law and company policy relating to the above.

What are My California Privacy Rights (Californian Only)?

CALIFORNIA RESIDENTS

California Privacy Rights
California law entitles residents to ask GoldCore USA LLC for a notice describing what categories of personal information we share with third parties or with corporate affiliates. If you want to request a notice or have any questions about Company privacy practices, please contact us at support@goldcore.com

California Civil Code Section 1789.3
If you have a question or complaint regarding the Site, please send an email to support@goldcore.com. You may also contact us in writing the Marketing Manager, 200 Spectrum Center Drive, Suite 300, Irvine, CA 92618. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834 or by telephone at 1-800-952-5210.

California Consumer Privacy Act Requests (CCPA)

California Civil Code Section 1798.83 permits California residents to request certain information, up to twice in a 12-month period, regarding our disclosure of personal information to third parties. You have the right to

1) request information about the categories and specific pieces of information we have collected about you or request access to the type of personal information shared with third parties

2) opt-out of the sale of your personal information to third parties

3) request the deletion of personal information

4) not be discriminated against for exercising these rights.

To initiate a CCPA related Personal Information request please email us at support@goldcore.com and indicate what action you would like our team to take regarding your personal information.
You may also reach us directly at 1-888-381-8130

Verification Process

The security of your personal information is of the utmost importance to us. For all requests made under the CCPA, we will ask for the appropriate personal information from you to verify your identity and ensure that you are the person who is the subject of the request. We will provide that form to you via mail or email, based on your preferred delivery option. We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.  By making a request, you are authorizing GoldCore to contact you to verify your request and to perform the Type of Data Request selected above. Your request will not be performed until we are able to verify your identity, and the identity and authority of anyone who may attempt to act on behalf of another person, in accordance with applicable law. Any request may be denied if it cannot be verified.

Timing of Response

We strive to fulfill requests within 45 days from the date we receive your request. If additional time is needed to complete the request, we will notify you that additional time is needed, tell you the reason that we need additional time, and tell you when you can expect your request to be completed. A request to delete your personal information will also be forwarded to relevant vendors with whom we have shared your personal information.

What are the Terms and Conditions for GoldCore USA LLC?

Terms and Conditions

These terms and conditions govern the terms upon which we, GoldCore USA LLC, having our principal office at 200 Spectrum Center Drive, Suite 300, Irvine, CA 92618 (hereinafter referred to as “we” or “GoldCore USA”) shall supply you, the customer (hereinafter referred to as “you” or the “Customer”) with services in relation to the storage by you of precious metals, and any other services, including the purchase and sale of precious metals, for which you may contract with GoldCore’s affiliated companies to whom you are introduced by GoldCore USA (the “Services”).  Such affiliated companies include, but are not limited to, GoldCore Ltd., based in Dublin, Ireland.

1. Interpretation

1.1 The following definitions and rules of interpretation apply in these Terms and Conditions:

“Business Hours” means 01:00 to 17.00 (Pacific Time) during a Working Day;

“Client Account” means the current account as defined in Condition 10;

“Conditions” means the terms and conditions herein contained;

“Contract” means, as the case requires, any and each contract that exists between GoldCore USA  or one of its affiliates and the Customer in relation to the provision of any of the Services, and for the avoidance of doubt each transaction concluded with a Customer shall be regarded as giving rise to a separate Contract governed by the Terms and Conditions then in force in accordance with Condition 3;

“Customer” means any person, entity, fund or corporation who is or becomes a customer of GoldCore USA in accordance with Condition 3 below;

“Daily Product Limit” means the maximum value of metals which can in aggregate be purchased online in any one day from GoldCore Ltd. and which value shall be determined by GoldCore Ltd. having regard to market conditions then prevailing; This daily product limit will be made available to a Customer upon request;

“GoldCore Ltd.” is a corporation registered in Ireland and affiliated with GoldCore USA LLC which handles all aspects of the purchase and sale of metals for Customers;

“GoldCore USA Chain of Integrity Standard” describes the location of any and all precious metal bought or sold, that said metal holdings must always remain within the custody of GoldCore USA or a subcontractor of GoldCore USA or a depository approved by GoldCore USA and where relevant, transported by a transport party approved by GoldCore USA (an “Integrity Party”), such that the said metal has never been transported to or by or held by any party other than an Integrity Party between the time at which it was sold by GoldCore USA and the time it is purchased by GoldCore USA;

“GoldCore Ltd. Trading Opportunity” means a point in time at which GoldCore Ltd. can enter a proprietary trade with a third party that allows the offsetting of market risk, which unless GoldCore USA determines otherwise shall be a time during Business Hours;

“Intellectual Property Rights” means all patents, rights to inventions, utility models, copyright and related rights, trademarks, service marks, trade, business and domain names, rights and trade dress or get-up, rights in goodwill or to serve the passing of, unfair competition rights, rights and designs, rights on computer software, database right, typography rights, moral rights, rights on confidential information (including no hand trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all obligation for renewals or extensions of such rights and all similar equivalent rights or forms of protection in any part of the World;

“Physical Bullion” shall mean bullion bars and coins including numismatic coins.

“Spot Metal Price” means the live market price per one troy ounce, or other denomination if stated, of the underlying metal, for immediate delivery as displayed by GoldCore USA via its website www.GoldCore.com;

“Storage Provider” means a storage provider satisfying the requirements specified in Condition 18, and with whom GoldCore USA subcontracts to provide storage services;

“Unit Price” means the price per one troy ounce, or another denomination if stated, of the underlying metal at which GoldCore Ltd. will buy or sell such metal, which Unit Price shall be confirmed either in writing, on screen or verbally to Customers before any Contract for sale or purchase is completed;

“Website” means the website currently maintained by GoldCore USA at www.GoldCore.com or such other website as GoldCore USA may from time to time maintain, including but not limited to Goldcore.com or goldcore.ie;

“Working Days” means a day (other than a Saturday, Sunday or public holiday) on which clearing banks are generally open for business in the USA.

1.2 References to statutory provisions in these Conditions shall unless otherwise stated be references to statutes enacted in the USA and shall be construed as references to those provisions as respectively amended or re-enacted (whether before or after the date hereof) from time to time and shall include any provisions of which they are re-enactments (whether with or without modification) and shall also include any subordinate legislation made from time to time under those provisions.

2. Application of Conditions

The Conditions shall:

(i) apply to and be incorporated into the Contract; and

(ii) Prevail over any inconsistent terms and conditions contained or referred to in your purchase order, confirmation of order, acceptance of quotation, or specification or other document supplied by you or implied by trade, custom, practice or course of dealings.

3. Deemed Acceptance and Prevailing versions

3.1 You shall become a Customer of GoldCore USA by doing any or all of the following:

(i) registering for an account either by providing the required documentation; or

(ii) placing an order or transferring the funds required to make a purchase of precious metals.

3.2 As of 15-April 2021 (the “Effective Date”) these are the Conditions for new Customers. In respect of existing Customers, these Conditions shall govern the business relationship with GoldCore USA in respect of any Contract entered into between the Customer and GoldCore USA on or after the date falling on the earlier of:

(i) the date on which these Conditions are deemed received by you in accordance with Condition 9; and

(ii) the date falling 30 days after the Effective Date.

3.3 We may from time to time modify the Conditions. Conditions as modified shall take effect as regards new Customers, on the date on which such persons become a Customer of GoldCore USA and as regards existing Customers, on or after the date (the “Relevant Date”) falling on the earlier of:

(i) the date on which the modified Conditions are deemed received by the Customer in accordance with Condition 9; and

(ii) the date falling 30 days after the date stated as the Effective Date in the modified Conditions;

in respect of any Contract entered into between the Customer and GoldCore USA on or after the Relevant Date.  Customers expressly understand and agree that any transaction between Customer and GoldCore USA, GoldCore Ltd. or any affiliate thereof which occurs subsequent to the Relevant Date shall be governed by the Conditions then in effect, and not the Conditions which may have been in effect prior to the relevant Date.

4. The purpose of our business relationship

You have chosen to become a Customer in order to benefit from GoldCore affiliates’ terms for trading in precious metals. This service is provided as execution only. We do not give guidance on price performance. Any opinion or information given by GoldCore USA concerning any market dynamic including, but not limited to price, possible investment performance or trading conditions whether posted on the Website or otherwise disclosed to a Customer shall not be construed as advice in any respect and the Customer’s attention is specifically drawn to Condition 5 .

5. Investment Disclaimer

Precious metals markets are volatile and the value of precious metals may go down as well as up.

Accordingly, investments in precious metals involve a degree of risk which may make them unsuitable for certain individuals. You should carefully consider the suitability of an investment in precious metals as a personal investment and if needs be should consider seeking independent professional advice before proceeding.

IMPORTANT NOTE: THE PRECIOUS METAL BULLION MARKETS, WORLDWIDE, ARE UNREGULATED. THERE IS NO GUARANTEE, EXPLICIT OR IMPLIED, OF THE FUTURE VALUE OF ANY OF THE PRECIOUS METAL PRODUCTS THAT WE SELL.

6. Identifying yourself

All Customers are required to comply with the U.S. Bank Secrecy Act. Pursuant to this Act, we are obliged to carry out sufficient checks to verify the identity of our customers. In this regard, before accepting orders, we will require certain identification. Please review Schedule 1.0 Identification of Customers.

GoldCore USA reserves the right to request additional identity verification information if it believes it necessary or appropriate to do so in order to comply with its obligations under the Bank Secrecy Act.

You undertake to identify yourself according to the identity verification procedures required by GoldCore USA. You authorize GoldCore USA to make such enquiries as it may feel necessary to satisfy itself about the validity of your identity.

You accept that your failure to identify yourself promptly and correctly may negate some of the protections you seek from GoldCore USA. You hereby indemnify and keep indemnified GoldCore USA against losses which arise out of your failure to identify yourself promptly and correctly.

7. Data about you

7.1 To provide the service GoldCore USA needs to record and process information about you and you permit GoldCore USA to do so, in accordance with GoldCore USA’s Privacy Policy, which is set forth at https://www.goldcore.com/knowledge/faq/goldcore-privacy-statement.  GoldCore USA does not disclose data about you to third parties except as provided in the Privacy Policy, including but not limited:

(i) in the ordinary administrative course of verifying identity and sources of bank funding and completing your GoldCore USA transaction(s) with GoldCore affiliated company GoldCore Ltd. or any other related or affiliated company which GoldCore USA engages with for the purposes of fulfilling a Customer request ; and/or

(ii) where you specifically request us to use your data for the purposes of supplying other services;

(ii) where required by law.

7.2 GoldCore USA provides services other than the Services. We may from time to time send you details of such additional services. However, your data will not be given to or used by employees providing such additional services unless you specifically request or instruct GoldCore USA to do so. If you do not wish to receive unsolicited information in relation to additional services offered by GoldCore USA, please indicate this by emailing GoldCore at support@goldcore.com  or by telephoning GoldCore at 1(888) 381 8130

7.3 Save as provided above and in the Privacy Policy, we do not share customer details or details of customer purchases with any non-affiliated third party nor do we currently have any general reporting requirements to any non-affiliated third parties including governmental agencies.

8. Contact details

GoldCore USA will maintain the following contact details for you:

an email address;

a mobile telephone;

a home telephone; and

a home address.

You accept a duty to keep your contact details held by GoldCore USA up to date and accurate, which you can do via the website or by contacting our office. GoldCore USA is entitled to rely on the accuracy of the contact details supplied.

You agree to notify GoldCore USA within 30 days of any changes to your contact details.

You accept that your failure to maintain your contact details correctly may negate some of the protections you seek from GoldCore USA or its affiliated companies. You hereby indemnify and hold harmless GoldCore USA and its affiliated companies against losses which arise out of your failure to maintain your contact details correctly.

9. Communication between us

9.1 Your primary means of communication with GoldCore USA will be via email / telephone or in person. You may also submit questions and access responses and general information and carry out certain transactions using the client query tool located on the Website.

9.2 Email

GoldCore USA will, from time to time, send off-line information to you by email including , but not limited to, acknowledgements of changes to your key account settings, order confirmations, execution advices, contracts and changes to these Conditions. The GoldCore USA system records all outward email transmissions.

It is your responsibility to ensure that any nuisance email filters in use by you or your email service providers are not configured to block email from GoldCore USA.

You understand and accept that GoldCore USA or any affiliated company shall be deemed to have been duly given or transmitted an email to you when it places onto the public part of the Internet an email correctly addressed to your email contact address as notified to GoldCore USA.

You understand and accept that email is not encrypted and that it operates with a similar degree of privacy as physical post, in that a network engineer, has the ability to see email and attachments if he chooses to open your mail. You accept and understand that easily comprehended open format feedback to a known and used address is appropriate for reporting your completed business to you, off-line, and after the event.

9.3 Mail

GoldCore USA or its affiliated companies may send information to you by post to your address as notified to GoldCore USA. Any information so posted shall be deemed to have been served or given 48 hours after posting and proof that an envelope containing such information was properly addressed prepaid and posted will be sufficient evidence that the information has been duly served or given.

9.4 Telephone; Established Business Relationship; Consent to Recording of Telephone Calls

GoldCore USA or its affiliated companies may contact you by telephone on the telephone numbers advised to us for the purposes of confirming any orders for any Services and in particular to confirm the applicable Unit Price prior to concluding a sale or purchase of precious metals with you or on your behalf. You consent to such calls notwithstanding any “Do-Not-Call” registration based upon your established business relationship with GoldCore USA and its affiliates.  Calls may be recorded without the use of any warning, in order to assist with our monitoring and compliance procedures, and to avoid misunderstandings, and Customer expressly consents to such recordings on Customer’s home, office, mobile phone, or other telephone lines. Such records will be our property and will be accepted by you as evidence of your orders or instructions. We may use the recordings and /or transcripts for any purpose which we deem desirable, consistent with our Privacy Policy and applicable laws, and the recording of any such telephone calls shall be admissible as proof of the matters discussed therein.

9.5 Website Usage

Access to and use of the Website for information purposes and to avail of any Services shall be subject to all usage terms and conditions, policies and procedures specified from time to time on the Website. When you register on the Website, you will be asked to provide a username and password which may be changed by you from time to time. You shall be responsible for protecting the confidentiality of your username and password. You shall notify GoldCore USA immediately should you suspect or become aware that your username or password has become known or available to any unauthorized person. GoldCore USA and/or its affiliated companies shall have no liability or responsibility to you for acting on instructions purporting to be given by you via the website (whether or not you in fact gave such instructions) where your username and password have been correctly inputted in connection with such instructions. In accessing the Website and availing of any of the Services or information available on or via the Website, you accept and are deemed to accept that electronic mail messaging and internet communication may not be free from interference by third parties and may not remain confidential. The use of the Website is at your sole risk.

10. Client Accounts

You acknowledge and agree that any payments, pre-payments or payment on account (collectively “Payments”) made by you to GoldCore shall be lodged in a segregated client account known as GoldCore Client Funds Accounts maintained by us at our banks for the express purpose of pooling un-invested Customer monies (the “Client Account”). In the event of our bank paying interest to Goldcore for the sums held, there shall be no requirement for Goldcore to pass on such payment. GoldCore shall maintain separate client accounts for each Customer in respect of monies held in the said pooled bank accounts.

Goldcore shall be entitled to pass on any bank charges or costs to you including any charge or interest applied by the bank by reason of the funds being held by them.

GoldCore may withdraw monies held to the credit of the Client Account on behalf of a Customer for the following purposes:

(i) to pay for purchases of precious metals and/or any of the other Services ordered by the Customer;

(ii) to transfer monies to the GoldCore Perth Mint Client Funds Account to be held on behalf of such customer for satisfying payments to the Perth Mint;

(iii) to transfer monies belonging to the Customer to that Customer;

(iv) to pay GoldCore in respect of any fees, charges and commissions earned according to a Contract and these Conditions.

11. Acceptable ways of making pre-payments

GoldCore USA shall not be obliged to accept any orders for transactions, pre-payments or monies on account sufficient to cover the value of the transaction must be received in cleared funds in our Client Account. Pre-payments may be made by electronic transfer, debit card, bank draft or cheque made payable to GoldCore USA Client Fund Account. Checks and bank drafts received by us will be lodged to the Client Account by the next Working Day and we will not be obliged to accept or process any orders until such time as they have cleared for use. If making pre-payments by debit card or electronic transfer, you understand that your bank will be expected to identify standard banking data on each incoming payment to the Client Account, including:

(i) your bank name;

(ii) your branch identifying code;

(iii) your account name;

(iv) your bank account number; and

(v) your GoldCore USA user name or quotation reference number (as the payment reference).

GoldCore Ltd. retains the right at its absolute discretion to accept an order without receipt of cleared funds. In such circumstances GoldCore USA will retain the right not to make delivery of the ordered metals until cleared funds have been received. In the event that funds do not clear, GoldCore Ltd. shall retain the right to seek full payment from the Customer for the order or cancel the order. In the event that the order is cancelled on such basis, the Customer shall be fully liable to pay any and all losses and or administration expenses relating to said order.

You accept that a failure by your bank to identify the source of your money may delay the Client Account being credited or the funds in the Client Account being allocated and credited to your client account with GoldCore USA. In such circumstances, GoldCore USA may place your money in a suspense account until such time as the correct remittance details are established to GoldCore USA’s satisfaction.

You accept that where you have provided us with necessary details independently of the actual bank transfer on which your money was received, GoldCore USA is entitled to suspend your right to immediate withdrawal for a period not exceeding six weeks.

12. Unacceptable ways of making pre-payments

You understand that you may not merge funds belonging to different parties within a single GoldCore account. You understand that where deposits from differently owned sources merge, or appear to merge, GoldCore is entitled to return the funds to the source having deducted a reasonable processing fee, and or to make whatever disclosures or reports to Government agencies that GoldCore deems appropriate in GoldCore’s sole discretion.

You represent, confirm and warrant that you are the legal and beneficial owner of any monies transferred or paid to the Client Account and no other person has any right or entitlement thereto.

We do not accept banknotes or coins for credit to the GoldCore Client Account.

12.4 GoldCore Ltd. reserves the right to hold final delivery of any metals purchased by the Customer until a time that all outstanding balances owed by the Customer to GoldCore Ltd. or any affiliated company have been dispatched and settled.

12.5 The Customer unequivocally states and guarantees that any and all monies or assets used to make purchases and any and all proceeds or derived benefits from or as a result of any transaction entered into through GoldCore USA. or any affiliated company shall be compliant with US Law, including but not limited to any laws or regulations governing money laundering, tax evasion or the financing of terrorist activities.

13. Prices and Quotations; Sales and Use Tax; VAT

Unless stated otherwise all Unit Price quotations given by GoldCore Ltd. for the purchase and sale of bullion are indicative only and subject to movement in accordance with the Metal Price of the precious metal concerned.

Where quotations will hold good for a specified period, this will be stated. However, in the event of a sudden or material change in the underlying Spot Metal Price between the time such quotation is given and the order is placed, we reserve the right to withdraw the quotation. In such circumstances a new Unit Price will be quoted, prior to accepting a Customer’s order for a trade.

Customer agrees that GoldCore Ltd. may add to its quoted price any applicable sales or use tax (Value Added Tax or “VAT) following completion of Customer’s order, and that Customer shall be responsible for payment of same. Quotations will include provision for any VAT that applies and for which GoldCore Ltd. is required to account. In most cases, there should be no VAT chargeable as investment gold and currency is exempt from VAT. However, in certain cases, it may be that because of the nature of the product, or the Customer’s location, GoldCore Ltd. has an obligation to account for VAT, which it is not aware of at the time of giving the quotation. In such cases, GoldCore Ltd. reserves the right to revise its quoted price to include such VAT prior to accepting an order.

14. How your orders are processed

14.1 PURCHASES AND SALES:

Purchases of Coins and Physical Bullion

By telephone or email

Subject to the Customer having cleared funds in the Client Account sufficient to cover the cost of the transaction, GoldCore USA will seek verbal or written confirmation of the Customer’s wish to proceed to execute the order and once received will execute your coin or physical bullion order at the price quoted for the coins or the Unit Price (as the case may be) at the next GoldCore Ltd.’s Trading Opportunity.

Online Trading

Subject to the Customer having cleared funds in the Client Account sufficient to cover the cost of the transaction, a Customer may confirm a trade online via the Website during Business Hours, in respect of transactions having a value not exceeding the Daily Product Limit. The Unit Price will remain live for at least 10 seconds, after which time the Unit Price may update.

Online trades will be treated as offers to trade by the Customer subject to acceptance by GoldCore Ltd. Confirmation of acceptance shall be given by email or a confirmation letter within 24 hours of placement. A Customer’s order will not be deemed completed or confirmed until an acceptance of the order has been sent by GoldCore Ltd. to the Customer.

Certain orders of a product type or valuation may be referred to the trading desk for confirmation.

Sales of Physical Bullion (including investment grade coins and numismatic coins)

If you wish to sell physical bullion to GoldCore Ltd., please contact our offices. GoldCore Ltd. will indicate whether it is interested in principle in purchasing such physical bullion subject to quality and agreed price. In such circumstances, GoldCore Ltd. will arrange on behalf of the Customer, at the Customer’s cost and risk, for the physical bullion to be collected and shipped to a GoldCore Ltd. approved depository for assay and / or authentication purposes unless said bullion has remained within the GoldCore Ltd. Chain of Integrity. Subject to such assay and / or authentication being acceptable to GoldCore Ltd. (at its absolute discretion), GoldCore Ltd. shall make the Customer an offer to purchase the physical bullion. A Customer may accept such offer by telephone or by email or online for at least 20 seconds after such offer is made, after which it shall be deemed withdrawn. In addition during such period, GoldCore Ltd. reserves the right to withdraw such offer in the event that there is a market movement in the price of the underlying asset which in the sole opinion of GoldCore Ltd. is significant, either in percentage terms or having regard to the size of the trade. The Contract in respect of such purchase shall be formed as of and on the date on which the Customer accepts an offer which has not been withdrawn in accordance with this condition, provided that if the Customer purports to accept an offer (the “Original Offer”) which has been deemed withdrawn, such acceptance shall constitute a new offer by the Customer to sell on the terms contained in the Original Offer which may be accepted by GoldCore Ltd. issuing a confirmation of purchase in writing or by telephone, in which case the Contract shall be formed as of and on the date on which GoldCore Ltd. issues such confirmation (the “Contract Date”).

The Customer can expect to receive the proceeds of sale within ten Working Days of the Contract Date.

FROM TIME TO TIME PAYMENTS MAY BE DELAYED DUE TO PUBLIC HOLIDAYS, INTERMEDIARY SYSTEM OUTAGES, LOST POST, FORCE MAJEURE.

If you do not accept our offer to purchase, GoldCore Ltd. shall arrange on behalf of the Customer and at the Customer’s cost and risk to ship the coins back to the address from which they were collected. The cost of shipping to and from the depository and the assay and / or authentication costs of the depository shall in such circumstances be paid by the Customer. The risk in the coins from the time at which they are picked up and shipped to the depository, held at the depository and until sale to GoldCore Ltd. or delivered back to the original location shall remain with the Customer and GoldCore Ltd. shall not have any responsibility for any loss or damage to the goods unless same arises directly as a result of the wilful misconduct or gross negligence of GoldCore Ltd.

UNDER NO CIRCUMSTANCES WILL WE ACCEPT PHYSICAL BULLION DELIVERIES AT ANY OF OUR OFFICES.

15. GoldSaver Account

15.1 Description

The GoldSaver account allows investors to allocate a fixed monthly investment sum for the purpose of purchasing gold bullion.

15.2 Availability

This programme in direct debit will only be available to residents of the Republic of Ireland. All other countries can participate via a standing order format or another format offered by the Customer’s bank where the account owner sends money once per month.

15.3 Term

Initial contract term will be for a minimum of 12 months consisting of 12 equal monthly payments. The monthly investment sum will be nominated prior to the initiation of the contract by the investor. The monthly investment sum will be not less than €100 / £100 / US$100.

15.4 Charges and payment of fees.  See Fee Schedule located here.

15.5 Operation

The programme will deduct an agreed investment sum each month from your nominated bank account via a direct debit mandate or received from you. The monthly investment sum will be processed no later then the 5th day of the month. The investment will be made on a date selected by GoldCore Ltd. which falls on either the 6th or the 8th of the month (the GoldSaver Trade Date). The order will be placed at the LBMA Gold price in USD, as defined by the London Bullion Market Association. Your order will be processed and confirmed to you no later than 48 hours after the trade has taken place. You will be notified of the number of ounces that you have purchased. Ounces will be rounded down to three decimal places.

15.6 Valuations and reporting

Within 48 hours of any GoldSaver trade we will notify you via email that a trade has been made. You must login in to your online account in order to view the actual trade details.

15.7 Cancellation

You may cancel the contract at any time by giving two months written notice. If the contract is cancelled before the initial contract term is complete you will incur an early termination charge of 10% of the investment sum or a fixed penalty charge of €100 / £100 / US$100, whichever is the greater. GoldCore Ltd. offer all clients a “cooling off period”. As such you may cancel your account within 15 days of account opening date. If you have transacted within that period of time, early cancelation charges may apply.

15.8 Conversion options

You may convert any GoldSaver gold bullion balance to a deliverable formatted product once the total ounces held in your account is not less than 10 troy ounces. In the event that your balance is less than 10 troy ounces you may only opt for cash value settlement. The value of the cash settlement will be based upon the USD LBMA Gold price on the day of the next GoldSaver Trade Date. Settlement proceeds will be remitted to the nominated bank account. In the event that a conversion to a different format, such as gold bullion coins, is chosen any and all costs associated with a purchase of said bullion formatted product will be paid by the Customer.

16. Delivery

16.1 Save as provided below, all physical bullion will be delivered to the Customer’s home or business address, or authorised depository (as specified by the Customer) within 28 days of the sale. Delivery shall take place when the goods are made available at the address specified by the Customer.

16.2 For rare or unusual coins or where there are known shortages in the market, delivery may take longer than 30 days and in such circumstances, the Customer’s express agreement to a longer delivery time will be sought in respect of the relevant Contract.

16.3 It shall be the Customer’s responsibility to ensure that the Customer or a trustworthy person authorised by the Customer to receive the goods (an “Authorized Person”) is available at such specified address to take delivery and GoldCore Ltd. and its carriers, shippers and agents shall be entitled to assume that any person taking delivery of the goods at the address specified by the Customer is an Authorized Person.

16.4 The Customer or Authorized Person must sign for receipt of the goods and such act, without reservation, shall amount to prima facie evidence that the goods have been received in good condition. If at the time of delivery the Customer or Authorized Person contends that the packaging has been opened or damaged or that seals have been broken or removed or that unpacked items are damaged, then the Customer or Authorized Person must record any such irregularities on the receipt from the carrier and notify GoldCore Ltd. immediately. If the Customer or Authorized Person refuses or is unavailable to take delivery of the goods or if the goods cannot be handed over for any reason not due to the negligence of the GoldCore Ltd. or its carriers, then GoldCore Ltd. may arrange for the goods to be placed in storage. All costs of this will be borne by the Customer and GoldCore Ltd. shall assume no liability whatsoever (whether for negligence, loss, non-delivery, mis-delivery, theft or otherwise) to the Customer in such circumstances except if there has been wilful misconduct by GoldCore Ltd. in the storage arrangements.

16.5 Risk in the goods shall pass to the Customer on delivery.

17. No Right of Cancellation

As the price for the supply of precious metals is dependent on price movements in the financial market, which GoldCore Ltd. cannot control, you do not have any right of cancellation in respect of orders placed and Contracts formed for the purchase of precious metals. However, where practicable, GoldCore USA. will use reasonable endeavours to assist Customers to cancel orders, where such cancellation is sought prior to GoldCore USA. fulfilling the order by purchasing bullion for resale to the Customer on the financial markets. Customers who wish to cancel any order for the purchase of bullion should contact GoldCore USA. immediately by telephone to see whether it is possible for such orders to be cancelled.

18. Storage Services

18.1 GoldCore USA will arrange storage of Customer’s precious metals, bullion or coins (hereinafter referred to as metals) through a separate company, which may be GoldCore Storage Ltd. or another Storage Provider, subject to Schedule 2.0: Storage Policy and Procedures. GoldCore USA shall retain responsibility to you for record keeping and administration but shall sub-contract the physical storage of metals and coins to a custodian or other Storage Provider.   Note:  Storage for non-US customers contacting GoldCore through this Website or otherwise through GoldCore USA’s office shall have their storage managed either by GoldCore USA or by GoldCore Ltd.

18.2 GoldCore Ltd. or other Storage Provider will be deemed to take delivery of metals for the purposes of providing storage services at the following times and locations:

where a Customer requests at the time of purchase of metals from GoldCore Ltd. that GoldCore USA will following such purchase, contract for storage such metals and GoldCore USA has accepted such request, at the time on which such Contract for purchase is concluded and at the location of the metals at the time such Contract is concluded;

in all other circumstances, GoldCore USA shall take delivery of metals for storage at the location of the Storage Provider on the date on which the metals are accepted by the Storage Provider for storage.

18.3 At Customer’s written request, GoldCore USA  or other Storage Provider will ship stored metals within seven (7) Working Days of Customer’s request for delivery and payment of shipping charges and administrative charges as outlined in the schedule. This delivery period may be extended due to circumstances beyond GoldCore USA’s control – such as delays due to the depository or shipper.

18.4 Storage fees

Storage fees shall be charged to Customer by GoldCore USA in accordance with the Schedule of Charges, available here.

18.5 GoldCore USA Security Interest in Metals

GoldCore USA shall have all the rights of a secured creditor under the California Commercial Code on all metals it possesses or controls in respect of unpaid storage fees whether or not relating those fees relate to the specific metals over which such rights are being exercised. Notwithstanding the generality of the foregoing, GoldCore USA shall have the right and shall be authorized to sell the metals or any part thereof in accordance with the California Commercial Code if payment in full is not received from Customer after a period of fourteen (14) Working Days has elapsed from Customer’s receipt of written notice as to GoldCore USA’s exercise of its rights.  Customer waives any further notice of sale.  GoldCore USA will apply the sale proceeds in accordance with the California Commercial Code.   Customer agrees that California law shall apply to this provision notwithstanding that the metals might be stored outside California.

18.6 Limitation of Liability

THE CUSTOMER’S ATTENTION IS SPECIFICALLY DRAWN TO THIS CONDITION. GoldCore USA shall exercise due skill, diligence and care in the selection and appointment of any Storage Provider and shall ensure that the Storage Provider is a reputable storage provider with appropriate expertise in the business of managing the receipt, storage and re-delivery of precious metals according to best industry practice. GoldCore USA shall not otherwise be liable for the acts of the Storage Provider unless the selection of such Storage Provider was made negligently or in bad faith. The Storage Provider’s liability to GoldCore USA in respect of storage services may be limited under its terms and conditions and a copy of such terms and conditions will be given to a Customer on request.

GoldCore USA undertakes to ensure that your precious metals are insured against theft or damage according to accepted industry standards. The Customer acknowledges that such insurance will be subject to exclusions in line with insurance industry practice. Save as aforesaid, all metals are stored or otherwise dealt with at the sole risk and peril of the Customer.

18.7 Ownership

All precious metals and coins stored by GoldCore USA are held on bailment for the Customer and shall remain the absolute property of the Customer whilst in storage, subject to GoldCore USA’s right as a secured creditor as described in Section 18.5 above.

18.8 Unallocated Gold and Silver (metal) Accounts.

GoldCore specialises in the provision of fully segregated and allocated metal accounts where clients store metal in secure non-bank vaults. Metal stored in a segregated manner, means one client’s metal is never commingled with the metal of another client in any way. This is the safest known method of precious metal ownership and custody anywhere in the world. GoldCore are experts and leaders in its provision of this type of custody. In recent years GoldCore has come to see limitations in the availability of particular metal formats, for example one ounce silver coins. In response to these shortages, and to provide clients who are less concerned about particular formats and the nature of their storage, we have opened up our GoldCore Unallocated Metal Accounts. A GoldCore Unallocated Metal Account provides a lower cost of purchase and a lower cost of ownership. Many clients may use these accounts to gain exposure to a metal’s price while waiting for the availability of preferred metal formats to become available, or they may wish to stay in the program knowing that the metal underpinning their exposure is real, physical and held in the safest vaults and locations in the world.

GoldCore Unallocated Metal Accounts allows clients to take an interest, at a low relative cost and with great ease, in a share of gold and silver that is physically stored by GoldCore or on order from suppliers such as mints and refineries. All metal is produced by London Bullion Market Association Approved Mints and refineries. The purpose of the pool is to provide low-cost access to generic metal and not specific bars and coins, as such the pool ownership is nondescript and general in nature but is a claim on physical ounces as held and constituted by the assets of the pool.

We treat the entire pool as a large client account and all its assets are fully segregated as they would be for all client accounts. Because we specialise in the actual separation of client metal physically and within our systems and the system of our vaulting partners, we never allow assets of the pool to be commingled with assets of any other entity.

Buying GoldCore Unallocated Metal.

Subsequent to accepting a client purchase GoldCore will settle the client’s order by placing the required ounces of physical metal to settle the trade within the pool. The client will have risk to GoldCore while settlement takes place, as it would with any trade with any counterparty. GoldCore will seek to transfer metal in the pool from its own interest to the clients and in doing so settle the clients’ trade. Metal is introduced to the pool by GoldCore via purchases in the open market and settled under normal market procedures.The client hereby acknowledges that no one client has a claim on any specific traded stock of Metal, however, they have a claim on a weight of the said Metal which is represented and backed by the stock held.

Selling GoldCore Unallocated Metal.

GoldCore allows clients to sell metal from its website by logging into the GoldCore client portal. Once a sale order is received GoldCore will confirm the purchase. GoldCore then transfers the clients share of the metal account to its own account and releases the value to the clients trading account, which is then typically transferred to the client’s bank account within one to five trading days. Trades are confirmed within minutes of receipt, payment will on average occur within 3 days.

The risks that clients should know about when buying Unallocated Gold and Silver

Upon settlement all client allocated metal used to underpin the unallocated account is as follows:

  • Stored in a secure vault, outside of the financial banking system. We use the safest known vaults run by the most professional and dedicated vault operators we know.
  • Segregated from all other GoldCore Secure Storage client accounts physically. This means that vault assets are never mixed up with other client accounts. This alone distinguishes our unallocated accounts from almost all others that we know.
  • Allocated in actual bars and coins sourced from LBMA approved refineries. Every single ounce is sourced from the most trusted sources and where necessary tested vigorously.
  • No derivative holdings at all. Unallocated metal is fully backed by real physical metal stocks.
  • No future contract holdings. Unallocated metal is never presented as a derivative contract or some such. It is underpinned by real physical assets.
  • No leasing of metal at all. We never lease or lend metal to any counterparty; we never borrow either. All metal is held in an unencumbered manner and physically and directly by GoldCore.
  • Fully insured. GoldCore client assets are held in fully insured facilities for all standard risks. Some risks are exempted, such as acts of god, cyber, nuclear, and civil unrest. The same insurance policy that underpins GoldCore’s own stocks of metal are in effect for clients’ metal.
  • GoldCore when sourcing metal from known and trusted suppliers may experience credit risk and a failure of a counterparty to make good delivery. GoldCore goes to great lengths to minimise such risks by employing a counterparty risk management policy which sets strict risk exposure limits. GoldCore only works with the most trusted parties, with strong balance sheets and a long history or prudent management. GoldCore always continuously monitors counterparties to ensure that risks are within acceptable thresholds. In the event of a counterparty failing in its duties a client of the unallocated account may be exposed to risks and loss of capital, as may GoldCore.

What are the rights of Owners of GoldCore Unallocated Metal holdings?

There is no right to take physical delivery of metal without first selling a holding and then using proceeds to select a purchase of another physical asset that is available for delivery or storage. GoldCore has a large selection of assets ready for shipping and storage as per our client portal website.

Clients can sell a holding and purchase an asset for storage under GoldCore Secure storage programme. All assets stored in our secure storage programme are segregated and allocated and available for transfer and or shipment or sale.

What are the fees when buying and selling GoldCore Unallocated Metal? 

All fees are stated on the product pages of the client portal. They are subject to change.

19. Intellectual Property Rights

All Intellectual Property Rights used or embodied by GoldCore USA in or on its website, or in its documentation or in or concerned with the sale of precious metals or supply of services herein contained are and shall remain the sole property of GoldCore USA.

20. Force Majeure

GoldCore USA and its affiliated companies shall have no liability to a Customer under these Conditions or under any Contract if it is prevented from, or delayed in performing, its obligations under the said Contract or these Conditions, or from carrying on its business, by acts, events, omissions or accidents beyond its reasonable control, including (but without limitation) strikes, lock-outs or other industrial dispute (whether involving the workforce of GoldCore USA, an affiliated company, or any other party) or failure of a utility service or transport network, system failures, intermediary system outages, postal failure or losses (either of GoldCore USA, an affiliated company, or of any other party), act of God, war, riot, civil commotion, malicious damage, public health emergency, compliance with any law of Governmental order, rule, regulation or direction, accident, breakdown of equipment, plant or machinery, fire, flood, storm or default of suppliers or sub-contractors.

21. Limitation of Liability

THE CUSTOMER’S ATTENTION IS PARTICULARLY DRAWN TO THIS CONDITION. This Condition sets out the entire financial liability of GoldCore USA (including any liability for the acts or omissions of its affiliated companies, employees, agents, consultants and sub-contractors) to the Customer in respect of:

(a) any breach of a Contract;

(b) any failure to supply any service or fulfil any order hereunder;

(c) any representation, statement or tortuous act, or omission (including negligence) arising under or in connection with a Contract.

Nothing in these Conditions limits or excludes the liability of GoldCore USA:

(a) for death or personal injury resulting from negligence; or

(b) for any damage or liability incurred by the Customer as a result of fraud or fraudulent misrepresentation by GoldCore USA;

(c) for any liability incurred by the Customer as a result of any breach by GoldCore USA of the warranty of title contained in the California Commercial Code.

All warranties, conditions and other terms implied by statute or common law and all non –contractual obligations, are to the fullest extent, permitted by law excluded from these Conditions and any Contract.  Without limiting the scope of the foregoing, GOLDCORE USA  AND ITS AFFILIATED COMPANIES DISCLAIM ALL WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Save as aforesaid, GoldCore USA and its affiliated companies shall under no circumstances be liable for loss of profits, loss of business, depletion of goodwill or other similar losses, or any other special, indirect consequential or pure economic loss, cost damages, charges or expenses or fall in the value of any precious metal or currency which arise out of, or in connection with, any Contract or these Conditions.

Without prejudice to any other provisions of this Agreement, GoldCore USA and its affiliated companies’ total liability in contract, tort (including negligence or breach of statutory issue), misrepresentation, restitution or otherwise arising or in connection with the performance of any contract or contemplated performances of any contract and/or these Conditions shall be limited to the value of the Customer’s precious metal from time to time deposited with or by GoldCore USA or its affiliated companies together with the value of any cash balance held to the credit of the Client Account on behalf of such Customer.

22. Complaints Resolution

22.1 If you have any complaints in relation to the service being provided by GoldCore USA or its affiliated companies, you should contact this office immediately. In particular, if you dispute, disagree with or have any issue with the content of any communication sent to you by email or by post in accordance with Condition 9 you must contact GoldCore USA immediately. GoldCore USA shall be entitled to assume your acceptance of the content of an email or postal communication if within three calendar days of the date of transmission to the correct email address or the date of service of such postal communication (as the case may be), no response from you has been received by GoldCore USA.

22.2 GoldCore USA shall use all reasonable endeavours to resolve any issues communicated to it by you, but you acknowledge that any delay in communicating such dispute, disagreement or issue may prevent or reduce the value of any resolution of such matter.

23. Your Status

By placing an order with us in respect of any of the Services and entering into a Contract in respect of any of the Services, you warrant, undertake and represent to us that:

(a) you are legally capable of entering into binding contracts;

(b) you are at least 18 years old;

(c) you are and shall comply with the laws of the territory from which you make any order or access the GoldCore USA website (including without limitation the laws of Ireland);

(d) you shall at all times be solely responsible for obtaining any authorisation required by any authoritative body in the territory in which you are based.

We reserve the right at our discretion to refuse orders from any person whom we believe may be prevented under the laws of any jurisdiction from transacting for the Services or whom we believe that GoldCore USA and its affiliated companies may not supply under the law of that jurisdiction, whether or not such law or impediment actually exists or might be enforceable or otherwise have extra-territorial effect.

24. Governing Law; Dispute Resolution; Mandatory Arbitration; No Class Actions; Waiver of Jury Trial

These Conditions (including all schedules and appendices hereto) and any Contract between GoldCore USA, GoldCore Ltd., or any affiliate on the one hand, and a Customer on the other hand, and any dispute or claim arising out of or in connection with it or its subject matter or information (including non-contractual disputes or claims) shall be governed by and construed in accordance with the internal laws of California (without reference to choice of law rules).  The parties agree that any and all disputes, claims or other proceedings arising in any way from Contracts as defined herein or from transactions between the parties, at any time, shall be submitted to binding arbitration under the commercial arbitration rules of the American Arbitration Association, and that THE PARTIES WAIVE, TO THE EXTENT ALLOWED BY LAW, ANY RIGHT TO A TRIAL BY JURY WITH RESPECT TO SUCH DISPUTES, CLAIMS OR OTHER PROCEEDINGS.   The parties further agree that any proceeding hereunder will be conducted solely on an individual basis. Customer will not seek to have any dispute heard as a class action, private attorney general action, or as any other type of proceeding in which either party acts or proposes to act in a representative capacity. No arbitration or proceeding will be combined with another without the prior written consent of all parties to all affected arbitrations or proceedings.  Arbitration proceedings shall be confidential to the extent permitted by law.  The prevailing party shall be entitled to an award of its attorney’s fees and costs for the arbitration.  The award in any such arbitration may be confirmed in any court of competent jurisdiction.

Schedule 1.0 – Identification of Customer

(a) Personal Accounts

One item from List 1 and one item from List 2

Certification of documents can be carried out by a member of GoldCore USA staff, the Police, a chartered or certified public accountant, notaries public or practising solicitor or a manager with the Post Office or embassy or consulate staff. Due to new Anti Money Laundering legislation in Australia, Bank Managers may not approve Perth Mint identity documents.

(b) Company Accounts

Certified copy of the Memorandum and Articles of Association;

a list of the directors, with full names,

a list of any shareholders holding more than 10% of the share capital, stating names and addresses.

25. GoldCore USA General Fees and Charges

A Schedule of Charges can be found in Schedule 2.0

At GoldCore USA we are always seeking to improve our management of clients’ cash balances. Given the number of clients we have and continue to successfully service we are left with small amounts owing to clients and owed by clients. These balances can become troublesome to manage and account for over time. The following charges have been introduced to proactively manage these balances and ensure that our ledgers and clients assets are maintained as efficiently as possible.

25.1 Proceeds & Payments Processing Fees

GoldCore USA reserves the right to apply the following banking and administration fees to payment transactions.

Standard Bank Payment Fee        $15 / €13 / £10

Urgent Bank Payments Fee          $30 / €23 / £20

Cheque Processing Fee  $15 / €13 / £10

Cheque Failure Fee          $8 /  €6 / £5

25.2 Late Payment Charge

GoldCore USA reserves the right to apply a late payment charge as tabled below on all negative accounts until such time as the outstanding balance has been settled.

Furthermore, GoldCore USA reserves the right where necessary to send outstanding amounts to a collection agent for processing.

Prior to entering the initial late payment charge cycle GoldCore USA will make a reasonable attempt, as determined by GoldCore USA, to notify clients of their outstanding balance and any late payment charges.

Late Payment Fee Table

Charge  5% per month

Accrued               On a monthly basis

Chargeable         On the first day of each calendar quarter

25.3 Dormant accounts

Where a client has not transacted (buying or selling metal, or being charged storage fees) with GoldCore USA for a period of one year, GoldCore USA will deem the account to be dormant.

Where a client’s dormant account has a positive cash balance, GoldCore USA reserves the right to apply an account management fee to the account as per the account management fee table.

Where a client’s dormant account has a negative cash balance, GoldCore USA reserves the right to apply a late payment fee to that account as per the late payment fee table.

Where a client’s dormant account has a zero cash balance neither the account management fee nor late payment charge will be applicable.

Where a client makes a genuine attempt to resolve their account balances, GoldCore USA reserves the right to waive any or all fees at its own discretion.

Account Management Fee Table

Charge  $6.50/€5/£3.50 per month *

Accrued on a monthly basis

Chargeable         On the first day of each calendar quarter

Prior to entering the account management fee cycle GoldCore USA will make a reasonable attempt to contact the client.  After the initial communication from GoldCore USA the client will have 28 days to respond to GoldCore USA and furnish instructions to have any account balances remitted to them. Such remittances will, as with any payments, be subject to payment processing fees.

* Where the positive balance of a dormant account is less than the chargeable account management fee, the fee charged will be equal to the available cash balance on the account. As a result the account’s cash balance will become zero and no further management fees will be applied.

Schedule 2.0 – Storage Policy and Procedures

Receipt of metals

The contract for storage shall begin from the first date that a Customer’s metal is received at any of the storage facilities that are used by GoldCore USA. The contract for storage shall cease from the date that a Customer’s metal leaves any of the storage facilities used by GoldCore USA not bound for another storage facility used by GoldCore USA.

Unique Storage Account Numbers and Passwords:

GoldCore USA will obtain from the Storage Provider a unique storage account number for each Customer availing of storage services.

Transferring of metal positions:

Upon request GoldCore USA will arrange for the transfer or delivery of Customer’s metal by the Storage Provider. A signed transfer request form is required to be completed prior to any transfer or delivery being entertained. Upon verification of identity GoldCore USA will make the necessary arrangements and advise the Customer of the charges incurred. No transfer or delivery will be affected until all outstanding storage charges and delivery charges have been paid.

Charges and payment of fees

Annual Storage Charge will as be stated in the schedule of charges or as agreed in separately with the Customer. Fees will be charged in arrears. Fees will be calculated on the basis of the average daily stored ounces multiplied by the average daily gold price for the period as determined by the morning LBMA Gold price published by the LBMA multiplied by the daily storage rate.

Schedule of Charges

Please visit https://www.goldcore.com/knowledge/faq/fee-schedule for a full detailed list of fees and charges.

What is GoldCore’s Communications Disclaimer?

Disclaimer: The information in this document, and any document containing a link to this page, has been obtained from sources, which we believe to be reliable. We cannot guarantee its accuracy or completeness. It does not constitute a solicitation for the purchase or sale of any investment. Any person acting on the information contained in this document does so at their own risk. Recommendations in this document may not be suitable for all investors. Individual circumstances should be considered before a decision to invest is taken. Investors should note the following: Past experience is not necessarily a guide to future performance. The value of investments may fall or rise against investors’ interests. Income levels from investments may fluctuate. Changes in exchange rates may have an adverse effect on the value of, or income from, investments denominated in foreign currencies.

GoldCore is committed to complying with the requirements of all the relevant Data Protection Legislation. The information you provide will remain confidential and may be used for the provision of related services. Such information may be disclosed in confidence to agents or service providers, regulatory bodies and group companies. The details you are being asked to supply may be used to provide you with information about other products and services either from GoldCore or other group companies or to provide services which any member of the group has arranged for you with a third party. If you do not wish to receive such contact, please write to the Marketing Manager – GoldCore USA LLC, WeWork, 200 Spectrum Center Drive, Suite 300, Irvine, CA 92618.

What is GoldCore’s Fee Schedule?

The following is a list of standard fees charged by GoldCore for administration of accounts and related activities. We make every attempt to keep our fees as low and as reasonable as possible for our clients. Please note that the following fees are subject to change and to revision based on individual circumstances.

Precious Metal Storage Charges – Annual Storage Fees

Gold, Platinum, PalladiumAsset Value SilverAsset Value
1%< $100,000 1%< $100,000
0.79%$100,000 – $250,000 0.95%$100,000 – $250,000
0.69%$250,000 – $500,000 0.85%$250,000 – $750,000
0.59%$500,000 – $750,000 0.75%$750,000 +
0.49%$750,000 +   


Administrative Charges

Charge NameChargeDescription
Extra administrative assistance$150Processing of nonstandard company set up and review of documentation
Postage$30Postage of paper-based correspondences
   
Wire Transfer Fee 
Same Day Payment Requests(Same day infers same day release when available for payment. It does not infer the same day as when the trade is placed)
IRL – AIB to AIBn/a AIB to AIB are same day but if requested same day below charge will apply
IRL – AIB to other Irl/SEPA Bank€12.70
To non SEPA Banks€22.50 equivalent
Standard Payment RequestGoldCore reserves the right to apply a €20 or equivalent fee on the return of funds to a client account. Where an amount smaller than the fee is requested the fee may consume the full proceeds. In that case the account balance will be voided and no payment made.
Where the client does not proceed with the voided the balance will remain on account until such time as there are further trades on account or the account falls dormant
Inbound Shipments(Incorporates stock in and verification costs)
Metal value < €10,000 or equivalentCharge of €100 or equivalent

Metal value > €10,000 or equivalentCharge is 1% of the current market value of the underlying metal
Metal Value > €500,000Please contact our client services team to discuss your options
Requested Shipment out from storage Requests(costs excluding stock out fee, prices include insured delivery up to point of signature)
From UK depository to Great Britain£50 per package containing $50,000 value of metal or 500 oz of silver coins
From UK depository to Ireland€90/£75 per package containing $50,000 value of metal (Gold Only. SIlver will incur VAT)
From Irish depository to Great Britain/ EU mainland€90/ £75 per package containing $50,000 value of metal (Gold Only. SIlver will incur VAT)
Irish depository to Ireland€60 per package containing $50,000 value of metal or 500 oz of silver coins
Stored Metal 
Movement between depositoriesWhere GoldCore can facilitate an in-specie transfer of assets between two different depositories the stock out/in fees along with an administrative charge of $80 will apply. If the requested transfer is below $100,000 GoldCore will process the request on a basis of first availability with no obligation to complete. Otherwise, a quote from specialist high value carriers will be sought. Where the requested transfer value is more than $100,000 GoldCore will retrieve a quote from specialist high value carriers to transfer the metal from the requested depositories.  Due to the nature of these couriers the minimum cost will be $3,500.  Where GoldCore can use alternate less secure couriers the transfer will be at the client’s risk.  
External Audit RequestWhen a client wishes to have a 3rd party auditing firm inspect their metal that 3rd party entity must be vetted by the storage provider beforehand.  The Storage Service provide will have the ultimate say in whether they will allow such 3rd party access to the facility.
Where this is the case the service provider will offer instructions and direction on how to proceed.
Fee of $120 per part hour will be incurred by the client per guard accompanying the auditors. (Usually there is a minimum of 2 guards present)
Administration Charge of $150 will apply to arrange and coordinate the appointment.
Metal can only be removed from the premises with a minimum hour notice period.
Request to inspect metalWhere the service provider allows GoldCore can arrange a viewing of your metal at the storage provider’s guest room.  Your metal must remain in plain sight while handling. No metal can be removed without been previously released by GoldCore
Fee of $120 per part hour will be incurred by the client per guard accompanying the viewing.
Details of the visit with be disclosed and required before arranging a visit to the vault.
Visits are strictly by appointment only and walk in will not be entertained
Release from storage$40 Release of single product type from sub account for shipment or transfer to separate sub account.
Ancillary ServicesRequest for Photo of stored assets:      $120 per metal type
Request of coin date verification:          $120 minimum plus $50 per coin type and increments of $50 per tube


US Fee Schedule

The following is a list of standard fees charged by GoldCore for administration of accounts and related activities. We make every attempt to keep our fees as low and as reasonable as possible for our clients. Please note that the following fees are subject to change and to revision based on individual circumstances.

Precious Metal Storage Charges – Annual Storage Fees

Gold, Platinum, PalladiumAsset Value SilverAsset Value
1%< $100,000 1%< $100,000
0.79%$100,000 – $250,000 0.95%$100,000 – $250,000
0.69%$250,000 – $500,000 0.85%$250,000 – $750,000
0.59%$500,000 – $750,000 0.75%$750,000 +
0.49%$750,000 +   

Administrative Charges

Charge NameChargeDescription
Extra administrative assistance$150Processing of nonstandard company set up and review of documentation
Postage$30Postage of paper-based correspondences
Wire Transfer FeeCharge
Standard Payment Request$10
Urgent$30
Inbound Shipments(Incorporates stock in and verification costs)
Metal value < $10,000 or equivalentCharge of €100 or equivalent

Metal value > $10,000 or equivalentCharge is 1% of the current market value of the underlying metal
Metal Value > $500,000Please contact our client services team to discuss your options
Requested Shipment out from storage(costs excluding stock out fee, prices include insured delivery up to point of signature)
From UK depository to Great Britain£50 per package containing $50,000 value of metal or 500 oz of silver coins
From UK depository to Ireland€90/£75 per package containing $50,000 value of metal (Gold Only. SIlver will incur VAT)
From Irish depository to Great Britain/ EU mainland€90/ £75 per package containing $50,000 value of metal (Gold Only. SIlver will incur VAT)
Irish depository to Ireland€60 per package containing $50,000 value of metal or 500 oz of silver coins
From a USA or Canadian based depository$100 per package containing $50,000 value of metal or 500 oz of silver coins
Vault Related Fees 
Movement between depositoriesWhere GoldCore can facilitate an in-specie transfer of assets between two different depositories the stock out/in fees along with an administrative charge of $80 will apply. If the requested transfer is below $100,000 GoldCore will process the request on a basis of first availability with no obligation to complete. Otherwise, a quote from specialist high value carriers will be sought. Where the requested transfer value is more than $100,000 GoldCore will retrieve a quote from specialist high value carriers to transfer the metal from the requested depositories.  Due to the nature of these couriers the minimum cost will be $3,500.  Where GoldCore can use alternate less secure couriers the transfer will be at the client’s risk.  
External Audit RequestWhen a client wishes to have a 3rd party auditing firm inspect their metal that 3rd party entity must be vetted by the storage provider beforehand.  The Storage Service provider will have the ultimate say in whether they will allow such 3rd party access to the facility.
Where this is the case the service provider will offer instructions and direction on how to proceed.
Fees of $120 per part hour will be incurred by the client per guard accompanying the auditors. (Usually there is a minimum of 2 guards present)
Administration Charge of $150 will apply to arrange and coordinate the appointment.
Metal can only be removed from the premises with a minimum hour notice period.
Request to inspect metalWhere the service provider allows GoldCore can arrange a viewing of your metal at the storage provider’s guest room.  Your metal must remain in plain sight while handling. No metal can be removed without been previously released by GoldCore
Fees of $120 per part hour will be incurred by the client per guard accompanying the viewing.
Details of the visit will be disclosed and required before arranging a visit to the vault.
Visits are strictly by appointment only and walk in will not be entertained
Release from storage$40 Release of single product type from sub account for shipment or transfer to separate sub account.
Ancillary ServicesRequest for Photo of stored assets:      $120 per metal type
Request of coin date verification:          $120 minimum plus $50 per coin type and increments of $50 per tube

What is GoldCore’s Privacy Policy?

Welcome to our website. At GoldCore, your privacy is important to us. This note explains our online information practices and the choices you can make about the way your information is used through our website.

What information do we collect and why?

We may collect your data via our website or a dedicated website promotional page, over the phone or from email communications with you.

We only retain personal information for as long as necessary to provide our services, products, and information or as permitted/required by applicable law.

We will not sell or rent or give to any third party any personally identifiable information about you.  We will only share your data if it is a legal or regulatory requirement or as part of our delivery of the service eg, if a law enforcement official asks us for information about you, we may disclose that information where necessary to do so.

We may use your data to contact you about a product or service that we believe you may have an interest in. We are very selective when contacting clients and only ever do so if we believe such an overture would be welcome or of interest to you.

Cookies

Cookies are small files which are stored on a computer. They are designed to hold a small amount of data specific to a user and website and they help to deliver a page tailored to a particular user.

Links to Third Party Websites

For your convenience, we may provide links to other websites. GoldCore is not involved in any way in operating the third party websites, except our news.goldcore.com, pertmintcertificates.com and mygoldsaver.com sites and we have no liability or responsibility for the content, data policies, procedures, terms and conditions of these third party websites nor can we confirm that these websites are free from computer viruses or other harmful programmes or software.

Security of Your Data

We use industry-standard security measures to protect your information and to prevent the loss, misuse or alteration of any information in our control. As effective as modern security practices are, no physical or electronic security system is entirely secure and we cannot ensure that all of your personally identifiable information provided via our website will never be accessed. However, we will use industry standard security measures to ensure that such information is kept as secure as possible.

Rectification and Access to your Data

Legally, you are entitled to a copy of your personal data if you so wish. To request a copy, please write to our Marketing Department (with proof of identification) at the address below. You should ensure that the information we collect and hold in relation to you is accurate and kept up to date. If you would like to update your information, please contact our office using the details below.

Changes to our Privacy Statement

We may change this Privacy Statement from time to time. If we do make any changes, we will post those changes here so that you can see what information we gather, how we might use that information and in what circumstances we may disclose it.

Each time you use this website the then current Privacy Statement will apply and you should review it each time you use the website to satisfy yourself that you are happy with it.

Who We Are

We are GoldCore Limited and www.goldcore.com www.perthmintcertificates.com and www.mygoldsaver.com are our websites. Any questions? Please contact Marketing Department – GoldCore USA LLC, WeWork, 200 Spectrum Center Drive, Suite 300, Irvine, CA 92618 or info@goldcore.com

About GoldCore

Who is GoldCore?

Founded in 2003 in the Republic of Ireland as a Precious Metal Specialist, GoldCore has evolved into a brand name and a company that is devoted to the provision of honest, objective, jargon free advice in our areas of excellence; Bullion Services and a unique, globally focused Wealth Management Service.

How can I trust GoldCore?

GoldCore is an award winning bullion services provider and the EU’s only approved dealer for the government backed, Perth Mint Certificate Programme. We are regularly quoted in the international press as recognised experts in our field.

Is GoldCore Regulated?

Bullion dealing, worldwide, has no regulatory body and is unregulated, akin to foreign exchange and property.

Is GoldCore financially stable?

We are a private limited company and as such our audited accounts are available for anyone to view by searching for us on the Irish company register, www.cro.ie. Our company number is 377252. We are happy to provide any interested party with the contact details of our auditors, bankers and legal representatives.

Where are your offices?

Our head office is situated in Dublin on Carmanhall Road, Sandyford. We also have an office at No.1 Cornhill in the City of London. We use the London office for pre-arranged client meetings and media events.