FAQ (Frequently Asked Questions)

What is a GoldSaver Account?

A GoldSaver Account is an account that you can use to purchase a specific amount of gold each month from as little as $100 per month. You can find full details on our GoldSaver page.

What are Perth Mint Certificates?

Perth Mint Certificates are a way of purchasing gold from the Perth Mint of Western Australia, which is owned by the Government of Western Australia. They issue investors with a certificate that evidences the amount of ounces that they hold on your behalf. More information can be found on our Perth Mint Certificates product page.

About GoldCore Bullion Services

Who are GoldCore?
Founded in 2003, GoldCore are now one of the leading gold brokers in the world, serving clients in the U.S. and over 45 countries internationally.
GoldCore are respected international gold brokers who have provided precious metal bullion delivery and storage to U.S. clients since 2003. GoldCore are experts in the execution and logistics of the highly specialised precious metals market and specialize in providing the safest bullion (gold, silver, platinum and palladium) ownership, in the safest jurisdictions in the world. We place the confidentiality and privacy of our clients at the core of what we do.

How can I trust GoldCore?

GoldCore are an established and internationally respected gold broker. Goldcore have over 4,200 clients, with over $200 million in assets under management and storage. GoldCore is an award winning bullion services provider and since 2004 the EU’s only Approved Dealer for the government-backed Perth Mint Certificate Program.

GoldCore have an international media profile (CNBC, Bloomberg, CNN, BBC, FT, Wall Street Journal, Bloomberg, Dow Jones, Associated Press, Reuters etc.) and take part in the Reuters Precious Metals Poll and the Bloomberg Gold Survey.

Is GoldCore financially stable?
We are a private limited company and as such our audited accounts are available for anyone to view by searching for us on the company register in the Republic of Ireland (www.cro.ie). Our company number is 377252. We are happy to provide any interested party with the contact details of our auditors, bank and legal representatives.

Where are your offices?
Our head office is situated in the centre of Dublin on Carmanhall Road,
Sandyford. We also have an office at No.1 Cornhill in the City of London. We use the London office for pre-arranged client meetings and media events.

Is GoldCore regulated?
The provision of precious metals and related services do not require a regulation. GoldCore was regulated from 2005 until July 2018, operating a successful wealth management business in the Republic of Ireland. This business was sold in 2015. While maintaining the highest operational standards, GoldCore decided to deregulate of its own volition in July 2018. GoldCore felt, given the sale of our wealth management business in 2015, that regulation was no longer needed and arguably represented a degree of risk that was not warranted. The world’s largest gold market based in London is essentially self-regulating and is administered by the industry body the London Bullion Market Association (LBMA).

What is Two-Factor Authentication?

What is Two-Factor Authentication and Why You Should Set it UP

Two-Factor Authentication (2FA) is a second layer of security that helps to protect your GoldCore account. When enabled, users must go through two layer of security before being granted access to their GoldCore Account.

2FA increases the security of your GoldCore account by requiring two separate validations from you, the user of the account; one being a password and the second being an unique code that is sent to you by text that you then must re-enter on our site in order to gain access. By inputting this code when logging in confirms to us that it is you that is logging into your account.

You are not required to turn on the Two Factor setting, but you are encouraged to do so. You can continue to use a “password only” access, but in doing so you should take additional care in keeping your password safe and change it often. You should also ensure that you only access your GoldCore account from a secure computer or device.

What is GoldCore’s Anti Slavery Disclosure (Californian Only)?

GoldCore USA, LLC, a member of the GoldCore group, strongly condemns human trafficking and slavery and remains committed to ensuring that our supply chains are free from human trafficking and slavery.

We ask our suppliers to comply with all applicable national and international laws and regulations relating to human trafficking and slavery, including the International Labour Organization and the United Nations’ Universal Declaration of Human Rights.

GoldCore will not tolerate the use of child labor in the manufacture of articles, goods or products it sells nor will it accept articles, goods or products from vendors that use in any manner child labor in their contracting, subcontracting or manufacturing. The definition of child will first be derived from the national laws of the country in which the vendor is doing business. If the laws of that country do not provide such a definition or the definition includes only individuals under the age of 15, GoldCore will define “child” for the purpose of determining use of illegal child labor as anyone who is less than 15 years of age or younger than the compulsory age to be in school in the country in which the vendor is doing business, if that age is higher than 15. GoldCore does support legitimate workplace apprenticeship education programs for younger persons.

Additionally, GoldCore reserves the right to require each of its suppliers to represent that any goods delivered under a GoldCore purchase order comply with all applicable laws and regulations, which includes all prohibitions against child labor and slavery.

Verification

Under our purchase order, we retain the right to refuse any shipment of product, or to return defective or non-conforming product where such product is made by the use of human trafficking and slavery as well as prohibited child labor.

Audits

GoldCore reserves the right to conduct (or have a third party conduct) audits of suppliers and their facilities to verify compliance with the principles set forth above. Suppliers we define “at risk” for noncompliance with any aspect of these principles, including the requirements related to human trafficking and slavery, can be assessed, audited and/or verified by independent parties.

Certifications

GoldCore reserves the right to require suppliers to confirm that they: (1) have received and commit to fully comply with our principles and requirements; (2) agree that we or a third party may carry out periodic, audits on their facilities; and (3) effectively communicate our requirements to their employees, agents, subcontractors and suppliers and ensure all measures required are implemented accordingly. Failure to comply with the requirements may result in GoldCore ceasing to do business with offending suppliers.

Training

Relevant employees receive training on the relevant portions of law and company policy relating to the above.

What is GoldCore’s Communications Disclaimer?

Disclaimer: The information in this document, and any document containing a link to this page, has been obtained from sources, which we believe to be reliable. We cannot guarantee its accuracy or completeness. It does not constitute a solicitation for the purchase or sale of any investment. Any person acting on the information contained in this document does so at their own risk. Recommendations in this document may not be suitable for all investors. Individual circumstances should be considered before a decision to invest is taken. Investors should note the following: Past experience is not necessarily a guide to future performance. The value of investments may fall or rise against investors’ interests. Income levels from investments may fluctuate. Changes in exchange rates may have an adverse effect on the value of, or income from, investments denominated in foreign currencies.

GoldCore is committed to complying with the requirements of all the relevant Data Protection Legislation. The information you provide will remain confidential and may be used for the provision of related services. Such information may be disclosed in confidence to agents or service providers, regulatory bodies and group companies. The details you are being asked to supply may be used to provide you with information about other products and services either from GoldCore or other group companies or to provide services which any member of the group has arranged for you with a third party. If you do not wish to receive such contact, please write to the Marketing Manager – GoldCore USA LLC, WeWork, 200 Spectrum Center Drive, Suite 300, Irvine, CA 92618.

What is GoldCore’s Fee Schedule?

The following is a list of standard fees charged by GoldCore for administration of accounts and related activities. We make every attempt to keep our fees as low and as reasonable as possible for our clients. Please note that the following fees are subject to change and to revision based on individual circumstances.

Precious Metal Storage Charges – Annual Storage Fees

Gold, Platinum, PalladiumAsset Value SilverAsset Value
1%< $100,000 1%< $100,000
0.79%$100,000 – $250,000 0.95%$100,000 – $250,000
0.69%$250,000 – $500,000 0.85%$250,000 – $750,000
0.59%$500,000 – $750,000 0.75%$750,000 +
0.49%$750,000 +   


Administrative Charges

Charge NameChargeDescription
Extra administrative assistance$150Processing of nonstandard company set up and review of documentation
Postage$30Postage of paper-based correspondences
   
Wire Transfer Fee 
Same Day Payment Requests(Same day infers same day release when available for payment. It does not infer the same day as when the trade is placed)
IRL – AIB to AIBn/a AIB to AIB are same day but if requested same day below charge will apply
IRL – AIB to other Irl/SEPA Bank€12.70
To non SEPA Banks€22.50 equivalent
Standard Payment RequestGoldCore reserves the right to apply a €20 or equivalent fee on the return of funds to a client account. Where an amount smaller than the fee is requested the fee may consume the full proceeds. In that case the account balance will be voided and no payment made.
Where the client does not proceed with the voided the balance will remain on account until such time as there are further trades on account or the account falls dormant
Inbound Shipments(Incorporates stock in and verification costs)
Metal value < €10,000 or equivalentCharge of €100 or equivalent

Metal value > €10,000 or equivalentCharge is 1% of the current market value of the underlying metal
Metal Value > €500,000Please contact our client services team to discuss your options
Requested Shipment out from storage Requests(costs excluding stock out fee, prices include insured delivery up to point of signature)
From UK depository to Great Britain£50 per package containing $50,000 value of metal or 500 oz of silver coins
From UK depository to Ireland€90/£75 per package containing $50,000 value of metal (Gold Only. SIlver will incur VAT)
From Irish depository to Great Britain/ EU mainland€90/ £75 per package containing $50,000 value of metal (Gold Only. SIlver will incur VAT)
Irish depository to Ireland€60 per package containing $50,000 value of metal or 500 oz of silver coins
Stored Metal 
Movement between depositoriesWhere GoldCore can facilitate an in-specie transfer of assets between two different depositories the stock out/in fees along with an administrative charge of $80 will apply. If the requested transfer is below $100,000 GoldCore will process the request on a basis of first availability with no obligation to complete. Otherwise, a quote from specialist high value carriers will be sought. Where the requested transfer value is more than $100,000 GoldCore will retrieve a quote from specialist high value carriers to transfer the metal from the requested depositories.  Due to the nature of these couriers the minimum cost will be $3,500.  Where GoldCore can use alternate less secure couriers the transfer will be at the client’s risk.  
External Audit RequestWhen a client wishes to have a 3rd party auditing firm inspect their metal that 3rd party entity must be vetted by the storage provider beforehand.  The Storage Service provide will have the ultimate say in whether they will allow such 3rd party access to the facility.
Where this is the case the service provider will offer instructions and direction on how to proceed.
Fee of $120 per part hour will be incurred by the client per guard accompanying the auditors. (Usually there is a minimum of 2 guards present)
Administration Charge of $150 will apply to arrange and coordinate the appointment.
Metal can only be removed from the premises with a minimum hour notice period.
Request to inspect metalWhere the service provider allows GoldCore can arrange a viewing of your metal at the storage provider’s guest room.  Your metal must remain in plain sight while handling. No metal can be removed without been previously released by GoldCore
Fee of $120 per part hour will be incurred by the client per guard accompanying the viewing.
Details of the visit with be disclosed and required before arranging a visit to the vault.
Visits are strictly by appointment only and walk in will not be entertained
Release from storage$40 Release of single product type from sub account for shipment or transfer to separate sub account.
Ancillary ServicesRequest for Photo of stored assets:      $120 per metal type
Request of coin date verification:          $120 minimum plus $50 per coin type and increments of $50 per tube


US Fee Schedule

The following is a list of standard fees charged by GoldCore for administration of accounts and related activities. We make every attempt to keep our fees as low and as reasonable as possible for our clients. Please note that the following fees are subject to change and to revision based on individual circumstances.

Precious Metal Storage Charges – Annual Storage Fees

Gold, Platinum, PalladiumAsset Value SilverAsset Value
1%< $100,000 1%< $100,000
0.79%$100,000 – $250,000 0.95%$100,000 – $250,000
0.69%$250,000 – $500,000 0.85%$250,000 – $750,000
0.59%$500,000 – $750,000 0.75%$750,000 +
0.49%$750,000 +   

Administrative Charges

Charge NameChargeDescription
Extra administrative assistance$150Processing of nonstandard company set up and review of documentation
Postage$30Postage of paper-based correspondences
Wire Transfer FeeCharge
Standard Payment Request$10
Urgent$30
Inbound Shipments(Incorporates stock in and verification costs)
Metal value < $10,000 or equivalentCharge of €100 or equivalent

Metal value > $10,000 or equivalentCharge is 1% of the current market value of the underlying metal
Metal Value > $500,000Please contact our client services team to discuss your options
Requested Shipment out from storage(costs excluding stock out fee, prices include insured delivery up to point of signature)
From UK depository to Great Britain£50 per package containing $50,000 value of metal or 500 oz of silver coins
From UK depository to Ireland€90/£75 per package containing $50,000 value of metal (Gold Only. SIlver will incur VAT)
From Irish depository to Great Britain/ EU mainland€90/ £75 per package containing $50,000 value of metal (Gold Only. SIlver will incur VAT)
Irish depository to Ireland€60 per package containing $50,000 value of metal or 500 oz of silver coins
From a USA or Canadian based depository$100 per package containing $50,000 value of metal or 500 oz of silver coins
Vault Related Fees 
Movement between depositoriesWhere GoldCore can facilitate an in-specie transfer of assets between two different depositories the stock out/in fees along with an administrative charge of $80 will apply. If the requested transfer is below $100,000 GoldCore will process the request on a basis of first availability with no obligation to complete. Otherwise, a quote from specialist high value carriers will be sought. Where the requested transfer value is more than $100,000 GoldCore will retrieve a quote from specialist high value carriers to transfer the metal from the requested depositories.  Due to the nature of these couriers the minimum cost will be $3,500.  Where GoldCore can use alternate less secure couriers the transfer will be at the client’s risk.  
External Audit RequestWhen a client wishes to have a 3rd party auditing firm inspect their metal that 3rd party entity must be vetted by the storage provider beforehand.  The Storage Service provider will have the ultimate say in whether they will allow such 3rd party access to the facility.
Where this is the case the service provider will offer instructions and direction on how to proceed.
Fees of $120 per part hour will be incurred by the client per guard accompanying the auditors. (Usually there is a minimum of 2 guards present)
Administration Charge of $150 will apply to arrange and coordinate the appointment.
Metal can only be removed from the premises with a minimum hour notice period.
Request to inspect metalWhere the service provider allows GoldCore can arrange a viewing of your metal at the storage provider’s guest room.  Your metal must remain in plain sight while handling. No metal can be removed without been previously released by GoldCore
Fees of $120 per part hour will be incurred by the client per guard accompanying the viewing.
Details of the visit will be disclosed and required before arranging a visit to the vault.
Visits are strictly by appointment only and walk in will not be entertained
Release from storage$40 Release of single product type from sub account for shipment or transfer to separate sub account.
Ancillary ServicesRequest for Photo of stored assets:      $120 per metal type
Request of coin date verification:          $120 minimum plus $50 per coin type and increments of $50 per tube

About GoldCore

Who is GoldCore?

Founded in 2003 in the Republic of Ireland as a Precious Metal Specialist, GoldCore has evolved into a brand name and a company that is devoted to the provision of honest, objective, jargon free advice in our areas of excellence; Bullion Services and a unique, globally focused Wealth Management Service.

How can I trust GoldCore?

GoldCore is an award winning bullion services provider and the EU’s only approved dealer for the government backed, Perth Mint Certificate Programme. We are regularly quoted in the international press as recognised experts in our field.

Is GoldCore Regulated?

Bullion dealing, worldwide, has no regulatory body and is unregulated, akin to foreign exchange and property.

Is GoldCore financially stable?

We are a private limited company and as such our audited accounts are available for anyone to view by searching for us on the Irish company register, www.cro.ie. Our company number is 377252. We are happy to provide any interested party with the contact details of our auditors, bankers and legal representatives.

Where are your offices?

Our head office is situated in Dublin on Carmanhall Road, Sandyford. We also have an office at No.1 Cornhill in the City of London. We use the London office for pre-arranged client meetings and media events.